TRAVEL TIPS

11 Factors to Consider When Comparing Travel Insurance Plans

How to choose the best travel insurance to suit your needs, including coverage, costs and key features. 

Shirtless sad gay couple lying on bed in a retro hotel room

Severely delayed or canceled flights, lost or stolen luggage, natural disasters, political turmoil in your destination country—any of these issues can quickly turn your dream trip into a nightmare. Travel insurance acts as a safety net, making it easier to adjust your travel plans and potentially lower your overall costs.

By covering many of the unexpected costs associated with travel disruptions, you can keep your budget on track and emergency funds intact, so you can focus on enjoying activities like excursions and dining.

Men and women frolicking in a pool at a fancy resort

What should I look for when comparing travel insurance plans?

Here are the most important factors to consider when comparing travel insurance plans to find the policy that best fits your needs.

Tattooed non-binary person sits on park bench holding their wallet, with money on the ground

1. Policy prices and your budget

Before choosing a travel insurance policy, figure out your total budget and how much you’re willing to pay out-of-pocket for claims (this is known as voluntary excess). For example, with a $200 deductible, you’ll cover the first $200 of any claim. Once you know your budget and deductible, you can narrow down your options accordingly.

A policy with more extensive coverage requires a larger investment but offers protection for a wider range of situations. Basic policies are more affordable but may only cover common travel-related issues, such as trip cancellation and interruption. Consider whether the added assurance of a comprehensive policy is worth the higher cost.

Greaser and woman in poodle skirt are sad at the airport

2. Coverage for trip delays, interruptions and cancellations

Travel insurance policies often provide financial protection if your trip gets cancelled, delayed or interrupted. 

A great travel insurance policy will cover things like hotel expenses, the cost of food and drink or other travel expensess when your trip is disrupted.

Woman and man and turtles in the Galapagos Islands

3. The areas covered by the policy

Travel insurance policies can cover a single country or multiple countries. If you plan on traveling across borders and visiting several countries in a single trip, consider getting an international policy so you have seamless coverage during your travels. However, if you have just one country to visit during your trip, a single-country policy will suffice.

Gay couple in old-fashioned car cross the border

4. The number of countries you’re visiting

There are various types of travel insurance policies available, including those for a single journey, multiple journeys or annual policies for an unlimited amount of travel within a 12-month period.

As the name suggests, a single journey policy covers you for one trip, and you’ll need to specify to your insurance provider which country you’re traveling to. International travel insurance plans cover hundreds of different countries, so you have more freedom to travel wherever you like, while still having some protection with your travel plans.

Large family at Angkor Wat, Cambodia

5. The number of people traveling 

Travel insurance policies can also be split into categories based on how many people are covered in a single policy. For example, you can get a single-person plan that only you can benefit from or a joint policy, where you can share your coverage with another person, whether it’s your partner, sibling, child or even a friend.

If you’re traveling with your entire family, consider getting a family policy. Compared with multiple single-person policies, a family policy often works out cheaper, so you have more to spend on booking the perfect holiday, dining in top-rated restaurants, where you can practice great tipping etiquette.

Woman in hospital, hooked up to machine

6. Healthcare coverage

Many travel insurance providers offer health insurance (also called medical insurance) as part of their policies. These policies help pay for access to doctors and other healthcare professionals in your local area when traveling. They may also cover prescription medications and ongoing therapies if you’re managing a chronic health issue.

Healthcare and medical treatments can be expensive in foreign countries, even in places that have free universal healthcare for their citizens. 

Man talks to woman teller at a vintage banki

7. Coverage limits

Make sure you understand the maximum amount the insurance will pay out for various claims, such as medical expenses, lost luggage or trip cancellations. Some policies may have caps that are lower than what you might need.

Gay couple in a Middle East country, with market stalls and a domed mosque in the distance

8. Exclusions

Review what’s not covered by the policy. Common exclusions can include pre-existing medical conditions, certain activities like extreme sports or travel to specific countries. Insurance providers may exclude coverage for travel to countries that are deemed high-risk due to political instability, war, terrorism or health outbreaks. Examples of countries that might be excluded include Syria, Afghanistan, Iraq, North Korea, Libya and Yemen. 

Knowing these exclusions can prevent unpleasant surprises and help you select a policy that aligns with your travel plans.

Women walk arm in arm past homes, water and mountains

9. Claims process

Understand how to make a claim, the documentation required and the timeframe for claim submissions. A simple and efficient claim process can make a big difference during a stressful situation.

Female operator with old-fashioned phone connection

10. Customer support

Check if the insurance provider offers 24/7 customer support, especially useful when traveling internationally. Immediate assistance can be crucial when dealing with emergencies in different time zones.

Helicopter flying over the Great Wall of China

11. Repatriation and emergency evacuation

You might want to see if the policy covers the costs of repatriation and emergency evacuation if you fall seriously ill or get injured and need to be transported back home.

Gay multi-racial couple arm in arm by waterfalls and a rainbow

Travel Insurance: You’ve Got It Covered

When choosing a travel insurance policy, consider these 11 factors to help ensure you select the best coverage for your needs. Whether it’s protecting yourself against unexpected travel disruptions, covering medical expenses or ensuring your entire family is protected, a well-chosen travel insurance plan can provide peace of mind and financial security. 

Man and woman walk in an idyllic seaside resort town, with sailboats and sidewalk cafés

Take the time to compare different policies, assess your needs and find the right balance between coverage and cost. With the right travel insurance, you can enjoy your international adventures with confidence, knowing you’re prepared for any unexpected events. Safe travels! –John Moran

To Tip or Not to Tip? A Traveler’s Guide to Global Tipping Etiquette

We unravel the mystery of tipping customs around the world and explore tipping history to ensure you tip appropriately wherever you go.

Keeping up with the local etiquette of different destinations can be tough when you travel. While some countries expect you to leave gratuity no matter the kind of service provided, others will be shocked to see even a small amount of cash has been left at the end of a meal.

While you’ll encounter different customs in different places, it’s important to get it right no matter where you are. 

Tipping can be important to ensure workers receive fair compensation — but it could also be argued that it’ll only act to further encourage this culture of underpayment.
Paper cutout style illustration of the origins of tipping in Tudor England

Where did tipping begin?

Tipping, the ancient art of showing appreciation with cold, hard cash, has been around since the Middle Ages. In Tudor England, it began with masters tipping their servants for a job well done. Later, houseguests would begin to offer tips, too — and eventually, workers across the country were receiving them in commercial establishments.

A couple hundred years later, tipping reached the Americas. Here, the practice has a more controversial history. In the late 1800s, previously enslaved people began seeking paid work. But their wages were so low that they were essentially unable to live on the amount they received (sound familiar?). Rather than offering their workers a fairer wage, employers chose to promote tipping to customers as a way to subsidize their workers’ incomes.

Paper cutout style illustration showing servers and those at a restaurant in Colonial America

Similarly, the spread of colonialism brought with it the culture of tipping to each corner of the world that it reached — and as such, the practice can be found in countries all across the globe today.

Paper cutout style illustration showing a map of the Earth, with currencies and servers at the bottom

Where should you tip?

Tipping is common in countries across Europe — but in establishments where it’s expected, a service charge is usually included in the bill. Similarly, tips are often shared between an entire staff rather than being received by one individual — making it hard if you want to tip only the staff member who has served you.

For the most part, not tipping in European countries isn’t seen as a big deal. It’s generally reserved for excellent service in a restaurant, and you’re usually only expected to leave a maximum of 10% of your overall bill.

Paper cutout style illustration of people eating at a restaurant with a server in the middle

In North America, on the other hand, tipping is very important — in fact, it’s considered rude not to leave a tip of at least 20%. This applies not only in restaurants, but in bars, hotels, salons, transport services, tour services and, essentially, anywhere else in which you’re in receipt of a service or some kind of assistance.

In recent years, particularly with the rise of digital payment systems, there’s been a noticeable shift towards higher tipping expectations in the United States. These point-of-sale devices often prompt customers to leave tips of 20%, 25% or even 30%, even in settings where tipping wasn’t traditionally expected, like at counter service or for takeout. This phenomenon, sometimes referred to as “tipflation,” has led many consumers to feel pressured into tipping more generously due to the social pressure of these preset suggestions and the ease of adding a tip with a simple tap on a screen​.

Paper cutout style illustration of people eating at a sushi restaurant in Japan

Some countries take an entirely opposite approach. In Hong Kong and Japan, tipping can actually be seen as insulting. Here, great service is the standard and norm, so workers don’t expect extra compensation for going above and beyond. Tourist companies sometimes accept tips — but you should offer gratuity discreetly.

Paper cutout style illustration of the Middle East, showing cafes and domed buildings and minarets

Countries in the Middle East and Africa have a similar approach to tipping as in North America. In Qatar, Saudi Arabia and the United Arab Emirates, for instance, tips are always expected. In Dubai in particular, an additional 15-20% gratuity is customary on top of any service charge. Countries such as Jordan and Morocco also expect around 15-20%. In places that get a lot of tourism, such as Egypt, a service charge is generally added, and you’re not expected to leave anything on top of that.

As tipping customs vary greatly from place to place, it’s important to always research before you travel. Norms and customs change over time, so it’s best to familiarize yourself with the local expectations before you venture abroad.

Paper cutout style illustration of hands, peoples, buildings, money and flowers

Why is tipping important?

Because the practice of tipping is rooted in colonialism and slavery, it’s something that should be considered carefully — cultural norms should be respected wherever you travel.

All in all, whether you tip typically comes down to personal preference. In some parts of the world, such as certain states in the U.S., employers are still allowed to pay their workers less than the national minimum wage, so long as their income is subsidized with tips. In cases like these, tipping can be important to ensure workers receive fair compensation — but it could also be argued that it’ll only act to further encourage this culture of underpayment.

If you’re ever unsure about whether or not to tip while traveling, you could conduct some online research, ask other travelers or speak to a tourist board about local etiquette. 

Master the art of tipping, and you’ll win hearts and minds across the globe. –Andrew Ellison

Literary Destinations: Books to Accompany Your Travels

What to read on vacation? From Paris to Tokyo, here are some recommendations to immerse yourself in foreign cultures. 

Illustration of nonbinary person with nose ring reading on a train going past water and mountains

There’s nothing quite like diving into a book that takes you to the very place you're about to visit — or are currently exploring. Literature has a magical way of bringing locations to life, adding rich historical context, cultural nuances and captivating narratives that enhance your travel experience.

Whether you’re an avid reader or simply just looking to deepen your connection with your destination, creating a literary itinerary can be a delightful way to enrich your journey.

Collage of book covers: The Catcher in the Rye, Disgrace, Eat Pray Love, Giovanni's Room, Norwegian Wood and To Have and Have Not

Let’s explore some of the most enchanting destinations and the books that would be your trusty companions along the way. 

Illustration of fashionable woman in headscarf reading in Paris

Paris, France
Giovanni’s Room by James Baldwin

Ah, Paris — the City of Light, and an epicenter of art, culture and romance. Set in 1950s Paris, Baldwin’s novel Giovanni’s Room explores themes of identity, love and societal expectations. The story follows David, an American expat who struggles with his sexual identity. While his fiancée, Hella, is away in Spain, David begins an intense romantic relationship with Giovanni, an Italian bartender. This deeply moving story is a poignant and powerful exploration of the complexities of human emotions and the struggle for self-acceptance in a world that often demands conformity.

Illustration of young Black man reading in Italy

Italy
Eat Pray Love by Elizabeth Gilbert 

Gilbert’s bestselling memoir, Eat Pray Love, is a captivating tale of self-discovery that takes you on a transformative journey through Italy, India and Indonesia. While in Italy, Gilbert immerses herself in the country’s gastronomy, savoring the flavors and traditions of cities like Rome and Naples. This book is sure to whet your appetite for the amazing food and cultural richness that Italy has to offer.

Illustration of redhead woman sitting on bench reading in Key West, Florida

Florida
To Have and Have Not by Ernest Hemingway 

If you’re planning a trip that includes, perhaps, a three-day cruise to Key West, consider packing a copy of To Have and Have Not by Hemingway. Set against the backdrop of the Great Depression in the Florida Keys and Cuba, this gripping novel, written in the author’s simple and direct style, explores the economic struggles and moral dilemmas of its characters. And while you’re in Key West, be sure to visit the Ernest Hemingway Home & Museum, where the legendary writer lived in the 1930s, or imbibe at Sloppy Joe’s, Papa’s favorite watering hole during his time on the island.

Illustration of long-haired young woman in black hat and red coat reading on a bench in NYC

New York City
The Catcher in the Rye by J.D. Salinger 

Often included in American high school curricula, Salinger’s provocative novel The Catcher in the Rye explores universal themes such as alienation, identity, loss and the transition from adolescence to adulthood — all seen through the eyes of its angsty teenage protagonist, Holden Caulfield. Nearly all the landmarks Holden mentions as he wanders around Manhattan — Central Park, the American Museum of Natural History and the Met — still attracting visitors more than half a century later, and they play significant roles in the story.

Illustration of young man reading on a bench in Tokyo, Japan

Tokyo, Japan
Norwegian Wood by Haruki Murakami

Step into the world of 1960s Japan with Murakami’s coming-of-age novel, Norwegian Wood. This poignant tale of love, loss and self-discovery is narrated by 37-year-old Toru Watanabe, who finds himself transported back to his college days after hearing the Beatles’ song “Norwegian Wood (This Bird Has Flown)” while on a business trip. For an author whose stories typically exist between the real and the surreal, Norwegian Wood takes a decidedly more subtle approach, yet still showcases Murakami’s characteristically delicate touch.

Illustration of young man reading a book on a rock above Cape Town, South Africa

Cape Town, South Africa
Disgrace by J.M. Coetzee

Set in post-apartheid South Africa, J.M. Coetzee’s Booker Prize-winning novel Disgrace focuses on the life of David Lurie, a disgraced university professor. After an affair with a student leads to his dismissal, Lurie retreats to his daughter Lucy's rural farm in the province of Eastern Cape. There, they experience a brutal attack that forces both of them to confront their vulnerabilities and the harsh realities of a changing society. The novel explores themes of power, redemption, racial tensions and the search for a new identity in a country grappling with its past.

Illustration of tattooed muscular man with dark beard and sunglasses reading at a sidewalk cafe

Literary Wanderlust

These are just a few examples of the countless literary treasures that can enhance your travel experiences. By immersing yourself in the pages of a book set in your destination, you’ll gain a deeper appreciation for the local culture, history and stories that have unfolded within those very streets and landscapes.

But the allure of literary travel goes beyond mere reading. Many destinations offer opportunities to follow in the footsteps of your favorite authors, explore the places that inspired their works, or attend literary festivals and events.

So, as you plan your next adventure, be sure to pack a few literary companions — they’ll not only entertain you during your travels but also provide a perspective through which to explore the world around you. –Boris Dzhingarov

Click, Book, Go: Transportation Travel Hacks

The pros and cons of booking transportation online. Don’t get stuck at the station. Try these online booking tips for buses, trains and ferries.

Red taxis passes by busy Tokyo street filled with neon signs

OK, play along. 

Come up with a list of your favorite things about traveling. 

Is arranging transportation on there?

Didn’t think so.

Double decker bus at sunset driving past Parliament in London at sunset

When planning your travels, you’re more likely to envision sipping from a fresh coconut on a beach, wandering a city or challenging your body with a hike.

Even booking your accommodation can be fun as you sort through luxury resorts, boutique hotels or comfortable homestays. 

But transportation? Who actually enjoys figuring out those logistics, especially if they’re complicated? People who have found the right platforms and technology to solve all their transport woes — that’s who!

Man with beard and glasses and backpack waits to board train

Technology makes travel easier

Google Maps has revolutionized the way we travel. Within seconds, we can find out how to get from Point A to B. However, its functionality is still limited.  

Google doesn’t always tell you where to book your tickets or, most of the time, how much they cost. That’s where online transportation booking platforms step in. 

Ferry crosses body of water that is orange with the reflection of the sunset

Book transport stress-free 

With Bookaway, for example, you can search and compare bus, train, and ferry tickets in 128 countries worldwide. Their website offers over 80,000 travel routes, so you’re likely to find what you need. 

You can also see the price, duration, pick-up/drop-off locations and even photos of what the transport will be like — things you probably want to know when booking a 12-hour bus journey. 

Arranging transportation for your travels doesn’t sound so bad now, does it? 

White car drives along curvy road past electrical tower

Booking online vs. booking in person

Being able to book bus, train and ferry tickets online has made traveler’s lives so much easier. 

Yet some travelers still argue it’s better to book in person, so let’s take a look at the pros and cons of booking transportation online.

Red train crosses tall arched bridge through snowy mountains

Pros of booking transportation online

  • You can organize and book your transport before you even get to the country.

  • You don’t have to spend time and money getting to and from the booking office or station to get your tickets. 

  • You can avoid language barrier struggles. 

  • There’s often 24-hour customer service if you need help with your booking. 

Cons of booking transportation online 

  • There may be more transportation routes and times available than what are shown online.

  • Some routes might be more expensive than booking in person. 

  • You get to practice your foreign language skills when booking tickets in real life. 

Person with red Converse sneakers rests feet on suitcase while traveling in train compartment

Travel Hacks for Happy Trips

By this point, you’ve hopefully realized there’s no need to dread organizing your transport. 

The next step is to figure out how to make the journey a more enjoyable experience. Believe it or not, equipped with the right tools, a 12-hour bus trek or six-hour ferry can actually be pleasant. 

Best tips and tricks to make travel days easier

  1. Have everything organized beforehand. Know where you’re leaving from, have tickets printed out if needed and give yourself plenty of time. 

  2. Download podcasts, movies and TV shows. Save your data. A book is also great if you don’t get motion sick. 

  3. To continue enjoying the above, ensure you have a portable charger. Running out of battery on your phone is stressful and not fun. Especially since, for most of us, our phones are also our cameras.

  4. Bring a sweatshirt or sweater just in case the air conditioning is blasting. At times, it might be welcomed; at others, it might feel like the Arctic. 

  5. Come equipped with plenty of snacks and water. Being hungry and bored is a horrible combination. 

Man with watch has hand on steering wheel as he drives at twilight

Organizing transport doesn’t have to suck

Go back to that list of your favorite things about traveling. After reading this, we hope booking your transportation can be added to it.

After all, planning is half the fun of travel! –Kate Woodley

Maximize Mobility: Travel-Friendly Wheelchairs and Must-Have Accessories

What’s the best travel wheelchair for long trips? Make your vacation stress-free with portable wheelchair ramps, a power bank for wheelchairs and other convenience items. 

Woman in wheelchair in front of fountain with statue in Madrid, Spain

When getting around unfamiliar environments, wheelchair users often feel uncomfortable and overwhelmed by new obstacles. That’s where travel-approved accessories come in handy. Wheelchair-friendly accessories for traveling can act as solid helpers that ensure comfort and safety. 

Let’s face it: Much of the world isn’t ADA-compliant.
Man on boat in black hat holds fish with man in wheelchair in Florida

How to Choose a Travel Wheelchair

When it comes to travel-friendly wheelchairs, there are several key factors to consider. First, it has to be compact and portable. That’s essential for navigating tight spaces and fitting into vehicle trunks or overhead compartments on planes. And best of all, you don’t have to sacrifice power; many are electric, which is helpful for long days exploring a new city. 

Lightweight construction, often made from materials like aluminum or carbon fiber, makes the wheelchair easier to lift and transport. 

For long trips, you’ll want a wheelchair with robust, puncture-resistant tires. Let’s face it: Much of the world isn’t ADA-compliant. A travel wheelchair must be able to handle various terrains and surfaces without the risk of flat tires or excessive wear. Look for chairs with large rear wheels and caster wheels in the front. They provide better maneuverability and stability on uneven ground.

Many travel-friendly wheelchairs feature quick-release or detachable components like footrests, armrests and wheels. This construction allows the chair to be disassembled and packed into a compact carrying case for transport. Such modularity also makes it easier to store the wheelchair in tight spaces like car trunks or cruise ship cabins.

Black man in red shirt in wheelchair on pier

Adjustability is another desirable trait in a travel wheelchair. Models with customizable seat heights, backrest angles and leg rest positions can accommodate users of different sizes and mobility needs.

Wheelchairs designed for travel often prioritize durability and low maintenance, with features like rust-resistant frames, sealed bearings and easy-to-clean surfaces. This ruggedness and ease of use helps the chair withstand the rigors of travel while minimizing the need for frequent repairs or adjustments.

But you’ll want more than just a wheelchair to get around. There are dozens of handy accessories that can help make your trips hassle-free. 

Man in wheelchair uses small portable ramp to get up a curb

Wheelchair Accessories for Stress-Free Travel

1. Portable Ramps

One of the most useful accessories for wheelchair users on the go is a portable ramp. These lightweight, foldable, or telescoping ramps allow you to overcome curbs, steps and other obstacles. Multi-channel ramps are versatile, providing multiple slope options for different terrain.

When choosing a portable ramp, consider the weight capacity (to accommodate your wheelchair’s total weight), the length (longer ramps have a gentler slope) and the surface material (aluminum or suitcase-style models offer durability).

Woman in tie dyed shirt in wheelchair with blue bag on the back sits on dock with sailboats in the background

2. Wheelchair Bags and Cases

Storage for accessories and personal items is always welcome while traveling.

Backpack-style bags distribute weight evenly across your back while hanging bags hook onto the back of your chair. For maximum protection, hard cases with foam interiors are the way to go — just be mindful of added bulk. 

Key features to look for include ample capacity, multiple pockets for organization and weather-resistant materials.

Woman in blue outfit holds hand over chest and touches the water bottle in her wheelchair's cup holder

3. Mobility Aid Accessories 

Don’t overlook the small details that can significantly enhance your comfort and independence during a long trip. 

Cup holders allow you to keep drinks within reach and minimize spills. 

Wheelchair gloves with textured palms provide better grip strength and traction for self-propelling.

And specialty seat cushions not only alleviate pressure points but also wick away moisture, helping to prevent skin irritation from prolonged sitting.

Buff man with burgundy head covering and green sleeveless shirt sits in wheelchair by green valley with river and mountains in the distance

4. Power Solutions

One of the biggest concerns for wheelchair users on extended trips is ensuring a reliable power source for battery-operated chairs or other mobility devices. Invest in a high-capacity power bank (aim for at least 20,000mAh). Make sure it’s compatible with your wheelchair’s charging requirements.

Solar-powered chargers are a versatile option, harnessing the sun’s energy to keep your batteries topped up. 

For those with non-motorized wheelchairs, attachable motors can provide a power boost when needed.

Older woman with short gray hair, glasses and pink top uses lap desk for her device in her wheelchair

5. Convenience Items

It’s the little things that make a big difference in everyday comfort and convenience. A lap desk or tray attachment serves as a surface for meals, work or leisure activities while on the go.

For those requiring catheters or incontinence products, discreet carrying cases provide simple access without compromising your dignity.

Person in black loads folding wheelchair into silver vehicle

Unlock Your Travel Potential

Embarking on a long trip while using a wheelchair doesn’t have to mean limiting your itinerary. With the right accessories tailored to your needs, you can navigate your journey with ease. From travel-friendly wheelchairs to charging solutions, investing in quality accessories will help ensure an enjoyable travel experience. –Thomas Brown 

Travel Planning Made Easy With Chatbots

If you want a stress-free travel experience, let chatbots help you find deals, book flights and hotels and create custom itineraries. Plus: Learn why you should have a VPN, too. 

Person in striped shirt with watch using a laptop computer

Travel planning has gotten a whole lot easier thanks to chatbots.

In the past, planning a trip was a time-consuming and often frustrating experience. Even today, many travelers have to spend hours researching flights, hotels and activities that fit within their interests, budgets and dates. 

But now there’s a new way to plan travel: chatbots. Generative AI chatbots are programs that simulate human conversation, using natural language processing and machine learning, allowing users to complete a variety of travel-related tasks with a digital device — almost as if they were communicating with a person.

Today’s chatbots are not like HAL, the sentient AI in Stanley Kubrick’s ‘2001: A Space Odyssey.’

They’re simply tools that can help you make your travel planning easier.

Even if you’re a seasoned pro, chatbots can still help you plan your next trip. New tech tools are making travel planning easier than ever. According to research by Humley, a UK-based tech company that creates AI-assisted chatbots, 87% of people surveyed said they would use a travel chatbot if it could save them time and money.

Today’s chatbots are not like HAL, the sentient AI in Stanley Kubrick’s 2001: A Space Odyssey. They’re simply tools that can help you make your travel planning easier.

A travel chatbot can act as a personal assistant, offer budget-friendly travel options, book transportation and offer suggestions based on user behavior. If you have an issue, it can seem as if airlines make you wait on hold for longer than the flights you’re trying to book. Why wait on hold for an hour when you can speak with a smart computer immediately? Hop aboard this growing trend.

Hand putting red pin onto map

Where to next? Chatbots can help you decide — and get the best deals.

Benefits of Travel Chatbots

As chatbots become more nuanced and sophisticated, they offer a wider range of benefits for both travelers and travel businesses. Plus they’re able to learn and adapt to your personal needs. Here are the most common ways bots are revolutionizing the travel industry:

Up-to-date information: One of the biggest benefits of travel chatbots is that they can provide travelers with up-to-date information on prices, destinations and packages. This information is constantly being updated, so travelers can be sure they’re getting the best possible deal.

Multilingual support: Chatbots can be programmed to speak multiple languages, which makes them accessible to a global audience.

Personalized recommendations: Travel chatbots can also provide personalized recommendations to travelers. This is done by taking into account the traveler’s interests, budget and travel history. This can help travelers to find the perfect experience for them.

Real-time response: Forget limited office hours and automated voice prompts. Chatbots are available 24/7, so you can get help with your travel plans no matter what time of day it is. They’re also versatile enough that they can pass the baton to a human agent if things get tricky. With almost half of all customers expecting round-the-clock availability, real-time answers are the name of the game. 

Increased efficiency: Chatbots can help travel businesses increase their efficiency by handling a large number of customer inquiries without the need for human intervention. This can free up staff members to focus on other tasks, such as providing more personalized service to customers.

Man at airport looking out at a plane taking off in the sunset, with his feet up on his black carry-on luggage

Kick back and relax, and let AI do the heavy lifting.

How Chatbots and Other Tools Can Make Travel Planning Easier

They make initial inquiries a breeze.

Navigating travel plans can be as chaotic as a tourist rush at the Louvre. Ever-changing rules and questions about travel insurance, restrictions and fees, can leave your head spinning. But fear not: These trusty sidekicks can answer your questions quickly and reliably, without the long wait for a live agent. 

They track lost luggage.

When your luggage goes missing in a labyrinth of unfamiliar airports, fear not, weary traveler, for the chatbot is here to lend a helping hand (or virtual voice). Armed with real-time data from airports and other points of departure, they can offer immediate assistance to track it down. And should misfortune strike and your baggage goes entirely AWOL, a chatbot can guide you through the bureaucracy of filing a claim. 

Rock formation covered with greenery and tour boat in majestic Ha Long Bay in Northern Vietnam

If you’re planning a trip to Vietnam, a chatbot might suggest an excursion on Ha Long Bay — and score you a good deal.

They make suggestions you might actually find useful. 

Chatbots can collect data about customer preferences and behavior, which can be used to improve the travel experience for future customers. And armed with some of your personal preferences, these digital dynamos can get quite adept at weaving their magic to create your ultimate travel package, seamlessly bundling flights, hotel stays, car rentals, and even sweet discounts on tours and activities. 

Think of chatbots as concierges with insider knowledge, coming up with hidden gems you might have otherwise missed. 

They can find the most favorable conditions for booking. 

Chatbots like Expedia’s on Facebook Messenger, can be the ultimate deal-finder. Just type in your desired destination and travel dates, and even throw in specific requests like non-smoking rooms or all-inclusive resorts — and the chatbot will swiftly sift through a variety of options, presenting you with a curated selection of relevant options. 

They can also simplify arranging wheelchair services, changing check-in dates and selecting the best seats. With a few taps and clicks, you can effortlessly finalize your reservations, make payments and voilà! Your detailed itinerary will be whisked to your phone’s text app or email inbox.

They help reduce the frustration of the cancellation process. 

Nobody likes dealing with cancellations, but with chatbots, the process has never been easier. They’re equipped to easily access customer info, retrieve reservation codes and navigate refund policies. 

Bonus tip! Set up a VPN for deals, privacy and access to foreign streaming platforms. 

A VPN (virtual private network) can act as a cloak of invisibility, a gateway to unbeatable deals and a VIP pass to entertainment options. It encrypts your data, masks your location and routes your online usage securely. 

What does that mean for travelers? First, access those sweet local deals! Connect to a server in your desired region and unveil a treasure trove of unbeatable prices. Second, you can indulge in global entertainment — log onto Netflix UK, for example, no matter where you are. 

Here’s how to set up a VPN:

1. Find a reputable VPN provider with the right features.

2. Download and install their app.

3. Sign up, configure and select your desired server location.

4. Connect with a single click, and you’re off to the races.

5. Confirm your new virtual location by checking your IP address on a dedicated website.

Looking up aisle and the backs of seats on an airplane

From getting the best prices to tracking lost luggage, chatbots can make the process more seamless. Best of all, they’re available at all hours — and won’t put you on hold for half an hour.

Travel Help — No Humans Needed

Need to arrange wheelchair services? Find the best deals? Score a sweet excursion package? With chatbots and AI, you’ll save time and effort — and, chances are, have a more pleasant experience than you would being on hold for interminable amounts of time and getting shuffled around from one department to another. And they’re getting better at an exponential rate.

Don’t be afraid to embrace the power of chatbots, because the tech travel journey has just begun! –Tony Olsen

3 of the Best Places for Foreign Exchange Students to Study and Travel

Ready for an adventure-packed academic experience? The world is your classroom. Spain, Germany and Japan offer rich cultures, great opportunities for travel — oh, and quality study abroad programs, too. 

Person in pointed Japanese hat paddles boat down river under pink cherry blossom trees toward red bridge and white temple

Imagine being able to explore a setting like this while studying abroad! The famous cherry blossoms of Japan are just one unforgettable experience you could have as an international student.

Studying in a foreign country is an exhilarating and educational way to immerse yourself in other cultures. With so many opportunities to explore, it’s no surprise that a significant number of college students across the globe are international. Among the higher education population, Statista lists Australia as the top choice, with 31% of students from abroad. Canada follows, with 24%, and the U.K. comes in at third with 22%.

Remember: You can learn as much outside of the classroom as you can in it.

There are plenty of countries offering exciting foreign exchange programs. Even if they only last a year (or even a semester), the experience of living away from family, friends and a familiar environment can be intimidating — but it’s ultimately worth it. That’s why it’s essential you do your research first. 

Sydney, Australia waterfront, with wide promenade, red and white ferry and skyscrapers in the background

Australia tops the list of places to study abroad (and Sydney does seem pretty great) — but it’s hardly the only place to do so.

Factors to consider when choosing a school abroad

You can search for the “best schools for foreign exchange students” — but the results don’t always give you the complete picture. 

While immersing yourself in the local culture is undoubtedly the essence of studying abroad, you need to look beyond the quality and reputation of the educational institutions. One valuable way to gain deeper insights into the study experience is by tapping into the invaluable resource of student feedback.

Studocu’s World University Rankings list schools from North America, Latin America, Oceania and EMEA (Europe, the Middle East and Africa), including categories on quality of life, safety, on-campus housing and facilities. Being able to compare students’ views can help you assess if the environment is somewhere you’ll thrive. 

Aside from campus experience, you also need to factor in money and time. Studying abroad isn’t cheap, and there are various expenses to consider, from program fees to travel costs. Many schools offer scholarships for student exchange programs, but they’re highly competitive. Furthermore, applying for these programs takes time and patience, so make sure you stay on top of the requirements.

With that said, what are the best places to study abroad? Here are a few of the top destinations for foreign exchange students:

View of the Alhambra among trees in the hills of Granada, Spain

The town of Granda, Spain is filled with students, who enjoy the gorgeous views of the Alhambra and free tapas with their booze.

Spain

With delicious gastronomic destinations (tapas!) and cultural activities (from Gaudí’s La Sagrada Familia in Barcelona to the Alhambra in Granada), Spain has plenty to keep students busy when they’re not studying. Many students come to the country to master Spanish or take classes on European studies or international business. A bonus is that tuition fees are relatively more affordable than in the rest of Europe.

Diners eat a late dinner at a bar crowded with food and drinks in San Sebastian, Spain, while talking to a man in black shirt behind the counter

It’s not uncommon for Spaniards to have dinner as late as 9:30 or even 10:30.

Insider tips: 

  • There are plenty of study abroad programs in Spain, so there’s a good chance you’ll meet other students from your home country — bonding with them can help with homesickness.

  • Western Europeans tend to eat late, with Spain having the latest dinner time — 9:30 to 10:30 p.m.

Cologne Cathedral and surrounding building in Koln, Germany, seen at night

German cities, like Köln, or Cologne, are especially good for students studying the sciences.

Germany

For those pursuing the sciences, Germany is one of your best bets. The country produces more than 30% of STEM (science, technology, engineering and math) graduates — a high share compared to other Western European countries. Aside from quality education, the country offers multicultural neighborhoods and historical landmarks, from the Brandenburg Gate in Berlin to Cologne Cathedral.

Insider tips:

  • Although Germans are stereotyped as stoic or unfriendly, with some time, they can be extremely warm and friendly. I’ve found that the best time to socialize is on Sunday, when most things are shut down.

  • Being punctual is very important in Germany, so make sure to arrive at classes or meetings on time.

The Golden Pavilion in Kyoto, Japan, with yellow tiers among trees reflected in the water

Studying abroad in Japan probably isn’t always as zen as a trip to the idyllic Golden Pavilion in Kyoto.

Japan

With some of the world’s most advanced tech and beautiful zen-like architecture, Japan is a popular choice among students who want to immerse themselves in a foreign culture. 

This captivating country strikes a perfect balance between modern convenience and rich historical traditions, with its awe-inspiring temples adding to its allure (like the iconic Kinkaku-ji, or Golden Pavilion, in Kyoto).

Chef smiles and serves food to woman and man at an izakaya pub

Immerse yourself in the culture, no matter where you’re studying — and, yes, in Japan that means eating a meal and drinking sake at an izakaya.

Insider tips:

  • If you’re living in a big city like Tokyo, student activities include shopping, eating delicious meals at a restaurant or a lively izakaya (Japanese pub), or belting out tunes at a karaoke bar.

  • Japanese people like to use puns rather than sarcasm or dark humor. Bonus: Learning puns can be a good way to expand your vocabulary. Some fodder: The Japanese for New York, ニューヨーク (nyūyōku), sounds the same as the word for “taking a bath”: 入浴 (nyūyoku). 

Being a part of a student exchange program is a rewarding and fulfilling experience. You can make the most of studying and traveling by putting yourself in the mindset of a resident versus a tourist when it comes to other cultures and making friends with fellow students and locals alike. Remember: You can learn as much outside of the classroom as you can in it. –Cliffton Perry

15 Best Articles of 2017

Our top blog posts cover the Paris Catacombs, India’s transsexual hijras, jinns, vintage Halloween, Fès hammans and more.

 

Duke and I tend to be drawn to the bizarre. We’re fans of the strange (chambers lined with skulls and bones, creepy vintage Halloween postcards and photos). We like to meet those who are societal outsiders (like India’s legal third sex, the hijra). We’re obsessed with the supernatural (jinns, gypsy love spells). But we also appreciate a good pampering (at a Fès hamman, say) and architectural beauties (such as the Milan Duomo).

Seems like you do, too. Here are the top 15 blog posts from last year. What was your favorite? –Wally

 

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1. GRUESOME FACTS (AND HELPFUL TIPS) ABOUT THE PARIS CATACOMBS

No bones about it: If you think piles of skulls and hallways formed of bones are pretty effin’ cool (like us), then the Catacombs of Paris are for you.

 

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2. SECRETS OF THE HIJRA: INDIA’S LITTLE-KNOWN TRANSSEXUALS

Prostitution, curses and dangerous sex change operations are a way of life for this marginalized community.

 

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3. HOW TO PROTECT YOURSELF FROM JINNS AND BLACK MAGIC

Black magic in Islam is a serious concern — and the holy writings offer numerous ways to negate magic jinn.

 

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4. THE BEST PLACE TO MAKE OUT IN PUBLIC IN DELHI

Not a typical tourist stop, the Garden of Five Senses is a whimsical sculpture park worth visiting. It’s also popular with local couples escaping societal judgment against PDA.

 

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5. 24 VINTAGE HALLOWEEN CARDS THAT ARE NOSTALGIC — BUT A BIT CREEPY, TOO

Halloween greetings from the past featured common Halloween symbols: the witch, black cat, jack-o’-lantern, ghost, devil — and one that has been forgotten.

 

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6. 21 VINTAGE HALLOWEEN PHOTOS THAT ARE SO CREEPY THEY'LL GIVE YOU NIGHTMARES

Halloween costumes of the past were scary as hell.

 

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7. WHAT’S THE BEST HAMMAM SPA EXPERIENCE IN FES, MOROCCO?

Reinvigorate yourself at the luxury hammam Les Bains Amani.

 

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8. 7 FUN FACTS ABOUT THE MILAN CATHEDRAL

What to do in Milan, Italy? Visit the gorgeous Duomo di Milano, covered with statues of saints and gargoyles — and don’t miss the amazing view from the rooftop.

 

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9. LOVE SPELLS FROM THE GYPSIES

How to cast a love spell to make someone fall in love with you — or fall out of love with you. Plus, secrets from the Roma that will reveal your future spouse!

 

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10. THE PISHTACO OF PERU

Why one of the world’s creepiest vampire legends lingers to this day.

 

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11. WAT RONG SUEA TEN, THE BLUE TEMPLE

No day trip to Chiang Rai is complete without a visit to this breathtaking wat, between the White Temple and Black Museum.

 

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12. THE BEST AND WORST PARTS OF LIVING IN QATAR

What’s it like living in a Muslim country that fasts for an entire month and limits the sale of booze? What do Qataris think of Americans? And how the heck do you pronounce Qatar?

 

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13. THE INDIAN CASTE SYSTEM EXPLAINED

Brahmin, Kshatriya, Vaishya, Shudra, untouchable: How did the caste system get started, what is the difference between castes — and how does this shameful practice persist to this day?

 

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14. HOW ST. NICHOLAS BECAME SANTA CLAUS

The surprising origins of jolly old St. Nick include a tie to prostitution, kids chopped into pieces, a devil named Krampus and a racist tradition around his helper Zwarte Pieter, or Black Peter.

 

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15. THE BEST SHOP FOR BLUE POTTERY IN THE ENTIRE FEZ MEDINA

If you’re shopping in Fès, just off of Place Seffarine is a small shop with a friendly owner and great deals.

Travel Advice: 4 Essential Tips for Planning a Trip

Our vacation planning process involves a lot of research, blog surfing — and negotiation.

Travel guides, maps, blogs and photo books are all part of our travel planning process

Travel guides, maps, blogs and photo books are all part of our travel planning process

As Wally and I count down the days to embark on our next adventure, I wanted to share a glimpse of our planning process that occurs during the months prior. The anticipation is part of the fun of travel.

Southeast Asia had me at hello after our first trip abroad eight years ago. I’m super-excited for our trip to the Northern Thai city of Chiang Mai.

 

1. Do research. A whole lot of it.

How do we plan our trips? It typically involves reading through numerous travel blogs, an assortment of travel guides, books on traditional architecture, religion and history, and digging into Pinterest and Instagram. This process consumes countless hours, transforming our itinerary as we add and adjust based on our discoveries. Our interests include history, culture, heritage, arts and shopping.

Typically, I create broad brushstrokes first, which we then whittle down together. I use Google docs so we can both share and contribute. It’s important for each of us to express our desires and agree upon what kind of vacation we want to experience.

 

2. Be flexible.

While it's important to have a game plan, be sure you leave yourself free to make unexpected discoveries.

For our recent trip planning, the hotel we originally agreed upon was not available for a few of the days we would be there, so we found another place. We made the reservation about four months ago.

 

3. Make a list. Or two.

When it comes to plotting our itineraries, Wally has a system which he refers to as A-list and B-list. A-list activities are top priority, and B-list less so. For example, on Instagram I saw that someone we follow, @alexblock, visited a restaurant in Chiang Mai called As Café. It has a 3D printer that will make a pancake in the likeness of your face. When I told Wally about it, he said, “Definite B-list,” but I'd argue that it's a strong B+ for sure. Who wouldn't want to exclaim, “I’m gonna eat my face?”

What type of things made it onto our A-list, you ask? Ziplining through the jungle. An elephant sanctuary. And temples. Lots and lots of temples.

There really are a seemingly endless amount of things to see and experience in and around the second largest city in Thailand. Pretty soon we had a short list(s) and were able to come to an agreement on prioritization.

 

4. Don't try to pack too much in.

Originally we debated tacking on a few days in Bagan, Myanmar. I'll admit I'm slightly obsessed since having read that it’s one of interior designer Vicente Wolf's favorite travel destinations. But after some thoughtful consideration and gentle affirmation from Alana Morgan of the indispensable blog Paper Planes, we knew we had made the right decision to stay the entire time in Chiang Mai.

Why rush things? It’ll be fun to really get to know a place, without rushing off to another country. –Duke

Travel Karma

Some trips are blessed, some cursed.

We are all connected, as this detail from a Jain temple in Rajasthan, India shows

My son’s friend went off a cliff on a defective scooter on the Greek island of Poros. He had to be flown to Athens on the orders of the local doctor whose limited English had him explain, “I can see his mind.” In other words, a big gash in the head.

My rented jeep was confiscated when the owner saw a wrecked scooter in the back. My son’s scooter was confiscated when he rode through town during siesta looking for help. Bad travel karma.

We all put one foot slowly behind the other, except for a newlywed groom who turned and ran, knocking his bride to the ground without ever breaking stride. They did not speak for the rest of the trip.


My two friends and I met Ahmed on the train in Morocco from Rabat to Fès. Ahmed was middle-aged, skinny, snaggle-toothed — too much sugar in the mint tea — and extremely talkative. He was a nice man and we had three hours to kill. We heard about his nine siblings and his extended family of 45, who prevent him from selling his father’s riad since he can’t get everyone to sign the papers. Ahmed worked for the leather cooperative.

He wasn’t pushy but he gave us his number. When we called, he sent Abdul, who guided us to the tannery and gave us a tour of the medina, two hours, more than five miles, much of it uphill. He led us through the rat’s maze of streets and the crush of people and didn’t seem to mind that, although we bought leather, we didn’t buy anything else. A nice guy showing people his hometown. Good travel karma.


Bad travel karma can haunt you for years.

We were told by the guide in Zimbabwe that if charged by a lion, we must not run and we must not panic. We set off on foot through Matusadona on Lake Kariba. A female lion crossed the dry riverbed we were walking down. We stopped. She disappeared into the bush. We went on. She charged when we came even with her and her two cubs.

A charging lion makes a noise that shakes the earth, a growl that starts in the soles of your feet and travels to the back of your neck like a lightning striking. We all froze. The guide raised his gun but did not cock it. We stared at her. She stared at us. The guide whispered, “Back up.” We all put one foot slowly behind the other, except for a newlywed groom who turned and ran, knocking his bride to the ground without ever breaking stride. The guide scooped her up with one hand while still aiming at the lioness. The bride and groom did not speak for the rest of the trip. Bad travel karma is a bad start to a marriage.



Good travel karma can be accrued.

In Turkey, Egypt and Morocco, taxis are often shared. You give the driver your destination, but if there’s room, he may stop and pick up somebody else. Sometimes even if there’s not room. Cabs never use their meters and never have change. Pay it forward. How much for the lady in the front seat with the two gallons of olive oil?

A little global goodwill goes a long way, and you may earn so much good travel karma that your Airbnb host serves a lunch of tagine with fresh sardines and warm bread.

 

How to Accrue Good Travel Karma

  • Don’t give money to beggar children; give pencils.
  • Always give away leftovers.
  • Pack used clothes to trade at street markets in sub-Saharan Africa. They can be worn or sold. Used jeans, and you’re royalty for a day.
  • Pose for pictures with people. I am in the family albums of more Indian families than I can count, often with their children in my lap.

Karma goes around and it comes around, the original global energy. –Rebecca